TERMS & MAILING POLICY

Real mail.
Clear expectations.

Real Mail is operated by Abstract Capital LLC, the seller of the services described here. Effective September 19, 2026. For order questions, contact help@realmail.us and include your campaign or order number.

All sales are final

We do not offer discretionary refunds. Once payment is confirmed, all sales are final. This includes printing, mailing, postage, preparation and purchased generation credits. We do not refund change-of-mind purchases, unused credits, duplicate orders you intentionally approve, errors in approved content, incorrect addresses you supply, unsuccessful marketing results, or a recipient’s lack of response.

This policy does not exclude a refund, cancellation right or other remedy required by applicable law. It does not restrict your right to report an unauthorized charge or use a payment provider’s lawful dispute process. If Real Mail does not provide the purchased service or you believe we made a production error, contact support so we can investigate and provide any remedy required by law.

Review before you approve

You must review the campaign audience, quantity, sender information, every print file and the complete price before approving and paying. Check spelling, offers, image quality, page layout and any addresses you provide. AI-generated material can be inaccurate; you are responsible for reviewing and approving it. Approval authorizes production of those files for that audience.

Cancellation and changes

Production may begin immediately after payment. Contact support promptly if you need to stop or change an order. We cannot guarantee that a submitted order can be stopped, changed or recalled. A cancellation request does not create a right to a refund except where applicable law requires one. Letters already printed or handed to the postal service cannot be recalled by Real Mail.

Mailing and delivery

The available mail format, service and full price are shown during preparation and checkout. Payment confirmation means the order is queued; it is not proof of printing, postal handoff or delivery. Postal handoff is recorded separately.

Standard mail does not provide confirmed recipient-level delivery. Postal and provider status updates may be estimates. We do not guarantee a recipient’s response, campaign performance, conversion rate, or a specific delivery date unless expressly stated for your order. Where the law requires notice, consent, cancellation or a refund for a delay or failure to perform, that requirement applies despite the all-sales-final policy.

Your audience and content

A campaign targets either businesses or residences. Inventory and service availability are shown in the application and may be limited. Address verification is not a guarantee of occupancy or delivery. Census statistics and demographic filters describe geographic areas, not the identities or characteristics of particular recipients.

You must have the necessary rights to your content and recipient data and comply with applicable advertising, privacy, postal and other laws. Do not use Real Mail for fraud, threats, harassment, impersonation, unlawful discrimination, deceptive claims or prohibited mail. We may reject or hold an order for a compliance, payment or production review. Any legally required remedy remains available.

Generation credits

Generation credits pay for the generation services described before purchase. Their price and usage are shown in the application. Credits do not include printing or postage unless expressly stated. Unused credits are not redeemable for cash or refundable except where required by law.

Questions or service problems

Email help@realmail.us with the order number and a description of the issue. Never email payment-card numbers or unnecessary personal recipient information. Keep your approved files and order confirmation so we can review the recorded facts.