PRIVACY
Your data,
handled carefully.
Real Mail is operated by Abstract Capital LLC. This notice describes the service’s account, mailing and assistant-connection data. Updated September 19, 2026.
What we use
We use your account email, campaign settings, return address, recipient information, document metadata, uploaded documents, proof approvals, payment records and mailing status to provide the service. Payment-card details are entered with Stripe. Real Mail’s payment integration stores payment identifiers and status, not full card numbers.
Before and after payment
The website inspects selected PDFs on your device. Before payment, it sends file hashes, byte lengths and page counts together with campaign and sender details; it does not upload PDF contents. After a mailing is paid, the authorized files are uploaded, checked and stored privately. Printing requires your approval of the checked proofs and release of the campaign.
Recipients and neighborhood statistics
Catalog searches do not expose recipient street addresses. Customer-supplied address lists stay private to their account and are used for that customer’s mailing. Census demographics describe geographic areas, not individual residents. Source coverage and residential availability may be limited.
Service providers
Cloudflare hosts the application and private storage. Stripe processes payments. PostGrid provides print-and-mail fulfillment when enabled. Address verification and transactional email integrations use EasyPost and Resend when configured. These providers receive the information needed for their part of the service. Your own-PDF mailing modes do not send PDF contents to an AI generation provider.
Assistant connections
Connecting an assistant gives that service the permissions you approve for your Real Mail account. It may read campaign information and documents or prepare campaigns and payment links within those permissions. Connector tokens cannot approve final proofs or charge saved cards. You can disconnect an assistant from Connected assistants. Disconnecting revokes its access; it does not delete existing campaigns or orders.
The assistant platform handles your conversations and attachments under its own policies. Review the permissions shown when connecting it, and avoid putting credentials or unnecessary sensitive personal information into prompts or mailing files.
Records and requests
We retain campaign, approval, payment and fulfillment records to operate the service, support orders and investigate problems. Expired authentication records are cleaned up separately. Contact support about access, correction or deletion requests; we may need to verify your identity and review which records can be removed.
Contact
Email help@realmail.us. Do not email full payment-card numbers or unnecessary recipient information.